Portal Home > Knowledgebase > Billing


Do I need a PayPal account to use the PayPal gateway?


You do not need a PayPal account to use PayPal as a payment gateway. Simply select the PayPal payment method during the checkout process, and then select the "I don't have a PayPal Account" option when you are forwarded to the PayPal payment site. This will enable you to pay with a credit or debit card without having to create a PayPal account.

How do I recover my client area password?


Client area passwords can be recovered by using the "Recover Password" link found at the bottom of every login page. A new password will be generated for you and sent to the email address associated with your billing account. If you are unsure what your email address is or otherwise no longer have access to your email account, please contact our sales team and we would be more than happy to...

How do I update my billing information?


Login to the client area. Locate the link labeled "Update your details". Under the "My Details" tab, update your billing/contact information. Click the "Save Changes" button.

How long does it take to activate my account?


Most products are activated immediately after we receive confirmation of payment. If your order included a domain registration, it may take up to 24 hours for the domain to propagate, although this process generally only takes a couple hours. Some products may require additional time to setup and configure, but the vast majority of orders are activated immediately upon payment.

Why has my account been suspended?


If you are recieving an "Account Suspended" page when trying to access your site, it could be there for a number of reasons including but not limited to: Lack of payment CPU limit exceeded Bandwidth limit exceeded Violation of our Terms of Service To determine why your account was suspended, please contact our billing department from your client area to find the issue and the...