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Cannot connect to database


This error will occur within a web application when any of the following conditions are met: The database username is incorrect; The database password is incorrect; The database name is incorrect; The database location is incorrect (the correct setting is localhost for most of our services); or The database server is unavialble Ensure that your database information is correct, and...

Files fail FTP transfer


When uploading many files at once (a CMS, for example), it is not uncommon for a few of the files to fail the FTP transfer. This will often happen if there are many FTP connections going to your server. If a transfer fails, simply restart the transfer for those files and they should complete the upload process.

I can't login to cPanel


Ensure that caps lock is off, and that you are completely sure what your cPanel password is. If too many failed login attempts are made, you will be locked out of the system for 10 minutes. If you try to login during the 10 minute lockout period, the lockout will be extended. If you cannot remember your cPanel password, it can be reset from the client area or by contacting technical or sales...

I'm receiving a blank page


If your website or web application is displaying nothing but a blank, white page, then chances are your software requires a plugin that is not currently installed on your server. The best way to do this is to check your error log, which can be accessed via the control panel. The error log will contain the time and page the error occured on, which will make it easy to contact the software...

My FTP client says too many connections


The server will often reject a new FTP connection if too many are open for any given account. If you've been uploading a large number of files and now receive this error, try closing the FTP application and restarting it. This should do a hard reset on your FTP connections and enable you to re-initiate the connection.

My webpage is displaying ads


If your website is not pulling up and is instead showing advertisements, the most likely cause is that your domain name expired and the registrar has placed the ads there. If the domain recently expired, it can probably be recovered by talking to our sales department, who will in turn contact the registrar.

My website is running slow


If you are using a forum or content management system, make sure that caching is enabled. Caching will greatly reduce the number of requests your account has to make to the server, therefore greatly increasing its speed. You can also increase page loading times by optimizing your website using an optimizer tool - we recommend Page Speed from Google which is available for Chrome and Firefox.

Page is displaying 404 Page Not Found error


The 404 Page Not Found error means that the user requested a page on the server that does not exist. This is commonly caused by mistyped URLs, but can also be the result of a file being moved or permanently deleted from the server. If the error occurs as a result of a redirect, make sure that the software doing the redirect has the server's root directory configured correctly. If you need any...

Page says function not found, but the page exists


If your web application uses a function found in a particular file, but the application says that the function does not exist, then the file was probably corrupted during the upload process, or during the download process from the software vendor's website. The best way to correct this is to redownload the software package from the vendor's website, and then reupload the corrupt file.

PHP failed to include file: File Not Found


The PHP include() File Not Found error will occur when a .php file attempts to include another file that either does not exist, or was incorrectly referenced from within the PHP include statement. Ensure that the file exists and that the file path is correct, and that will resolve the issue.